This Return Policy applies to all items purchased through the Website, under the Terms and Conditions of Sale i.e. to any Goods which were supplied in error, were incomplete, damaged or faulty, as well as in case of your exercise of the right of withdrawal pursuant to Clause 9 of the Terms and Conditions of Sale.
HOW TO MAKE A RETURN
Making a return is easy if you follow the steps below:
1. Fill out the RETURN OF GOODS form (included in the package containing the Goods) indicating which goods you are returning and the reason for return. If you no longer have the RETURN OF GOODS form received with the Goods, you can download it here.
If you have received the Goods as a gift you must provide an e-mail address, or alternatively Goods may be returned by the original purchaser.
Returns of misdescribed or faulty and/or damaged goods (with regards to those misdescriptions which are obvious and readily noticeable, such as the color of the product) must be made within 30 (thirty) days of receipt.
Returns in exercise with the right to withdrawal contained in Clause 9 of the Terms & Conditions of Sales must be made within 7 working days of receipt of the Goods.
Returns outside these timeframes will only be accepted at our discretion.
2. Return the Goods in their original packaging, complete with any related accessories, label, packaging or instruction booklets, together with the RETURN OF GOODS form filled out as above. All Goods will be inspected on return.
It is your responsibility to obtain proof that the Goods have been returned, by returning the items by registered post or by such other means which gives proof of date of postage and delivery. We recommend that you return the Goods by means which allow you to track their return and which insures you for the value of the Goods. We do not accept liability for Goods which are damaged or lost during the shipment to us;
3. Before returning any Goods to us please check that you have:
(i) Filled out the RETURN OF GOODS form as above;
(ii) Enclosed all accessories and other material supplied unless informed otherwise;
(iii) Used all packaging that was originally supplied;
(iv) Include your Order Confirmation or other proof of purchase (unless you are returning a gift);
(v) Ensured the return address as indicated on the consignment note is clearly visible on the outside of the shipping box;
(vi) Sealed the packaging securely;
4. You will be notified by email once your return has been received and processed. Where you have received the Goods as a gift we will contact you using the email address given at the time of return or where this has not been provided notification will be sent to the original purchaser.
RECEIVING A REFUND
Please also note that we will not process your refund until we receive the Goods. Once we receive the Goods, we will:
(i) Examine the Goods you have returned to us to verify whether they are faulty, damaged or if they do not correspond to their description on the Website;
(ii) Where the Goods are faulty, damaged or if they do not correspond to their description on the Website: we will refund the price paid for the Goods (along with the original delivery fees).
(iii) In any case where the Goods are faulty, damaged or if they do not correspond to their description on the Website, refund to you any delivery costs incurred in returning the Goods to us, provided that you send us satisfactory evidence of the costs actually incurred in returning the Goods. Where such evidence is not provided we will refund you an estimated cost of return postage. Where Goods have been returned pursuant to your right to withdrawal contained in Clause 9 of the Terms and Conditions of Sale, or if the Goods are returned for reason other than them being faulty, damaged or not corresponding to their description on the Website the cost of return shall be at your charge;
(iv) Credit the refund for the Goods back to the payment card or PAYPAL account that you used to pay for the Goods, on approximately 14 (fourteen) days and in any case no later than 30 (thirty) days from the date that we receive the returned Goods. Where refund is offered on Goods purchased using an e-Gift Certificate or the credit available on your Account on the Website, the amount will be refunded respectively to the e-Gift Certificate used to make the purchase or credited to your Account on the Website. Where the e-Gift Certificate used to make the purchase has expired, we will issue a new one for the refund value.
IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY, DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH YOUR RIGHT TO WITHDRAW UNDER CLAUSE 9 OF THE TERMS AND CONDITIONS OF SALE, YOU WILL NOT BE ENTITLED TO A REFUND AND WE WILL RETURN THE GOODS TO YOU.
We're sorry but we can't offer an exchange as part of our Returns process for items purchased online.
If you are returning something and need the same product in a different size or colour, or simply a replacement product you need to place a new order online for the item you require. Your new order will be sent to you directly and we will process your return according to our returns policy as soon as we receive it.
If you have received an item as a gift, you may return it to us following the procedure set out above. Where a refund is offered for a returned gift you will receive an e-Gift Certificate credited with the value of the Goods along with the costs incurred in returning the Goods to us (where applicable as described above).
The eGift Certificate can be spent on the Website and will be valid for 1 (one) year.
Please ensure your e-mail address is quoted on the consignment note when returning a gift, otherwise we will not be able to provide you an e-Gift Certificate and any notification concerning your return will be sent to the original purchaser.
When you return Goods, PLEASE NOTE THAT:
- all items are quality controlled and checked for any faults or manufacturing defects before they are dispatched to you. Should you receive an item that is not in perfect condition please contact us immediately;
- all items you wish to return from an order must be sent in the same shipment to ensure your return is processed as quickly as possible; please note that the delivery of the returned item shall be paid by the person returning it;
- items should be returned in their original packaging to ensure they are adequately protected in transit. We do not accept liability for Goods which are damaged or lost during return shipment to us.
We recommend that shoes should be tried on a carpeted surface before wear.
HOW YOUR PERSONAL DATA ARE PROCESSED
For the processing of your personal data when you return, or receive a refund, please see our Privacy Statement, available in this website.
If you wish to return any of your orders please see below info.
If you decide to return your order in exercise with the Right of Withdrawal (see clause 9 on our Terms & Conditions of sales) you must do it within 7 working days of receipt of the Goods. In this case the cost of return shall be at your charge.
If you have received the wrong item (different than displayed in the WEFEW CLOTHING Shop), faulty or damaged item you can send it back within 30 days from the date of receipt. In this case we will refund you the return costs as well and we are at your disposal to arrange the collection from your place.
In case you would like to proceed with the return using your preferred carrier, please send us proof of payment and we will refund the costs. If you won't be able to supply this to us we will refund you an estimated cost of return postage. The item is your responsibility until it reaches us.
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
You will receive an email from WEFEW CLOTHING as soon as we receive your return and after that you will get an email confirming that the credit memo has been issued.
For customer convenience, all orders are shipped with a “Return Authorization Form”, please complete it and send it back with your parcel; if you don’t have any more this form, please get in touch with our Customer service clicking on here and they will send it to you.
Return delivery address:
11 St. Dunstans Road,