In the help section below, you’ll find answers to basic questions about the site and troubleshooting some common issues. Just click on a topic in the list and you'll be taken to the answer.
If you have a query that is not answered here, please feel free to email us at admin@wefew.net and we will get back to you shortly.
Using WeFew.net
User Account
Designers
Applying for WeFew.net membership
Application Tips
Selling on WeFew.net
Setting up your WeFew.net shop and profile page
Design Lovers
Shopping on WeFew.net
Disputes
Using WeFew.net
Q. Do I need to register to use WeFew.net?
A. It depends on what you would like to do. If you just want to look around, then you don’t need to register. When you purchase an item you will need to register as part of the check out process.
Q. Do I need to apply for membership to browse on WeFew.net?
A. No. Membership is only for designers who wish to sell their work on WeFew.
Q. What is the feedback system?
A. The feedback system allows you to view comments left by others about our designers and for you to leave feedback (positive, neutral or negative plus a comment) for designers who you purchase items from or who you just like and want to let them know.
To leave feedback on an item you purchased, go to My Account > Orders and select the order to leave feedback on. Then use the ‘Feedback’ link to access this feature. To leave feedback for a designer or on a product you can do so directly on the product page or on the designer’s profile page. You’ll need to register/log in to do this.
Q. How do I report user agreement or privacy policy abuse?
A. Abuse of our policies is taken very seriously. Please send us an email at admin@wefew.net and we’ll look into it immediately.
User Account
Q. What do I do if I forget my password?
A. Go to the log in screen and select the Request new password tab. Enter the email address you used at registration and an email will be sent to you with instructions to reset your password.
Q. Can I change my username or my unique url/shop name?
A. No, it isn’t possible to change your username or your unique url, so choose with care. Your username will be visible to others when you leave feedback or comments for a designer or send them messages.
Q. How do I terminate my account with WeFew.net?
A. We don’t want you to go, but if you must, email us at admin@wefew.net and we’ll terminate your account.
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Designers
Applying for WeFew.net membership
Q. Who can apply to sell their work on WeFew.net?
A. Anyone over the age of 18 who meets the requirements outlined in our guidelines below and whose application is approved by the WeCurate jury is eligible to sell their work on WeFew.net. See Selling on WeFew for more information on becoming a member of WeFew.
Q. What types of items can I sell on WeFew.net? (Guidelines)
A. We are seeking talented designers of fashion and accessories, jewellery, furniture and homewares or new and innovative products in any of the following creative media
- Ceramics
- Glass
- Metals
- Textiles
- Wood
- Specialist – stationery, new products, leather, synthetic materials, etc.
If you feel your work does not fall within our acceptable creative media but is suitable for WeFew please contact us on talent@wefew.net to discuss your needs.
Sorry, but not for us...
At WeFew, we do not showcase graphic design, calligraphy, fine arts such as painting,photography, lithography, etc. except when incorporated into the departments and creative media listed here.
Embellished objects such as painted boxes, stones, shells, buttons, candle making, country crafts, folk art and objects made from commercial kits or plans are not acceptable.
WeFew showcases product design - design services including interior or set design, graphic design, makeup or styling are not accepted at this time.
Q. Why do I need to apply for membership?
A. Any designers who wish to sell their work on WeFew.net go through an application and review process to help ensure the quality and craftsmanship of the products on offer. It will also give WeFew.net buyers, your customers, confidence that they are purchasing quality products and thus allow you to achieve the pricing that your products merit.
Q. How do I apply for membership?
A. We’re thrilled that you want to become a member of WeFew. Simply register here and then check your email for an account activation message. Once you’ve activated your account and set your password you will have access to the online membership application in your account.
Q. What is WeCurate?
A. WeCurate is our peer jury programme where are existing members have the opportunity to shape the direction of our exclusive community.
You can read more at WeCurate.
Q. Who reviews my application?
A. While we are young and building a solid foundation for our membership your application will be reviewed by a panel of international designers who excel in their fields. You can read more at our jury.
In the future, applications will be reviewed by a panel of WeFew members as part of our WeCurate programme. Once you become a member you will also have the opportunity to review new applications and shape the WeFew community.
Q. What if my work is not approved by the Jury?
A. You can resubmit your application for membership after 90 days. In the interim, please feel free to browse the site for inspiration.
Q. Can I participate in WeCurate as a reviewer/jury member?
A. Absolutely! Once you are accepted as a member you can immediately register to participate in our WeCurate programme by clicking on the register for WeCurate link in your account.
To thank you for keeping WeFew a community of skilled designers we'll reward you for participating in our WeCurate programme. See fees for more information on our incentives.
Q. Is WeFew.net open to sellers anywhere in the world?
A. Yes! We hope WeFew.net will open up international markets for our members and give people everywhere the opportunity to buy great design from around the world.
Application Tips
Q. What information will I need for my online application?
A. Our online application process is quite easy; you simply need prepare the following information:
- Your CV/ background – Tell us about your training, exhibitions, shows, awards and achievements.
- Your artistic statement – Let us know about your work. What inspires you? What are your influences?
What is your creative and development process? What are your goals? - 1-3 products and the following information for each product
- Title – A brief item description. (1-4 words)
- Description – Describe the item, uses, your inspiration, objectives, etc.
- Production method – Is the item handmade one-of-a-kind, hand made to order, small batch produced - include quantity, etc.
- Object size – Dimensions (10mm x 120mm x 30mm) and weight (.5kg) or sizes for fashion items (S, M, L).
- Techniques – What techniques were used to create this item?
- Materials used – Describe all of the materials used in this item
- Selling price per unit in US$ - Perform your currency conversion here
- Images – up to 3 images / product. For optimum viewing please ensure your image size is 540px wide by 405px high and the resolution is 72DPI. Maximum file size per image allowed is 250K. RGB only, CMYK is not supported.
Once you start completing your application you can always save it and finish it once you have finessed all of your information.
Q. My product images are larger than the maximum allowed size. How do I resize them?
A. If you are using a PC with Microsoft Office picture manager
- Open file with Microsoft Office picture manager
- Select the ‘picture’ menu OR click on the ‘edit pictures...’ button and then select ‘resize’
- (640px by 480px)
- In the predefined height and width drop down select web large
- Save the image as new file name
- Upload new/smaller file to WeFew.net application
B. If you are using a MAC
- Launch the jpeg file of the photo and open it on the desktop
- Use the select tool to crop it if you wish to, then save
- Choose Tools > Adjust size
- Select “Resample image” and enter a smaller value from the drop down menu
- Save and close
- Upload new/smaller file to WeFew.net application
Q. Why am I unable to submit my applications?
A. You may experience a white screen after submitting your applications. There are various reasons for this.
- If you are logged in for more than an hour and are not active(i.e. you have not navigated away from the same screen or clicked on anything on that screen) the system will log you out and delete any unsaved information.
- When you complete your application, there are two steps to submitting it - first to click on the 'Review and Save' button which will take you to a screen to review the content, images etc. This step will save your application in draft mode so that you can come back and edit/submit it later. When you are ready to submit your application, click on 'Submit for Approval' button.
- WeFew only supports RGB images, so if you have tried to upload CMYK images, they will corrupt the application. To avoid this, ensure that the images are saved as RGB.
- The maximum file size allowed per image is 250kb. Images larger than this size will result in an uploading error.
Selling on WeFew.net
Q. How can I start selling my items on WeFew.net?
A. To sell your work on WeFew.net, you need to apply for membership. See application tips above for information about the application process.
Q. What happens when I sell an item?
A. When an item is purchased you will be sent an email with the order details (item, size, colour, quantity, etc.) and delivery information for the buyer. We’ll handle hassle of accepting payment, currency conversions etc. You simply package and ship the item to the buyer. Once the item is shipped, log in and update the delivery status and we’ll alert the buyer to let them know it’s on the way.
We’ll then ask the buyer to confirm that the order was delivered via our rating or feedback system. This will also give you buyer endorsement for your products.
Then the following month we’ll provide you with a statement of the previous month’s sales and the amount due to you, less our fees. We’ll then transfer this amount to you using PayPal.
Q. What are the fees associated with membership and selling items?
A. We do not have any application, membership or set up fees. Just a reasonable 15% commission fee on all items sold via WeFew.net. See fees section for more information.
Q. How do I receive payment for the purchases that have been made via my shop?
A. At the beginning of each month, we’ll send you a monthly statement detailing all of your sales for the previous month and the fees associated with them. On the 15th of the month we will transfer the amount due to you, less our 15% commission fee, to your PayPal account.
If any of the items purchased from you that month have a longer delivery period or have not yet been delivered it will be indicated on your monthly statement. Once the item has been delivered successfully, the fees associated with the item will be on the next month’s statement.
Q. How will WeFew know if an order has been delivered successfully?
A. We trust you as small business owners to provide excellent customer service and deliver your orders in a timely manner – thus we will by default consider all orders marked as ‘delivered’ in the status section in your account as delivered.
In addition we have several methods of tracking an order’s delivery status.
- Given the month time difference our buyers will have ample time to alert us if an order indicated as delivered was not delivered.
- We are actively encouraging all buyers to use a rating, or feedback, system that will give you endorsement for your products and will allow us to know if an item has been delivered.
- We highly recommend you use a delivery service that provides tracking numbers for any disputes. From time to time we may ask that you make the tracking numbers available to us for confirmation of order delivery.
Should we disperse payment to you for an order that is later found to be incomplete we will note the refund due to WeFew in your following month’s statement and deduct the amount from any payment due to you. If you do not have any sales for the following month we will issue you an invoice for the amount due to us.
Q. Do I need a PayPal account?
A. Yes, you will need a PayPal account to sell your work on WeFew. Setting up a PayPal account is easy and we're here to answer any questions along the way. To learn more, visit www.paypal.com or contact us at talent@wefew.net.
Q. Will people be able to commission work from me?
A. Not at this time, but that is a feature we are developing and will be available shortly.
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Setting up your WeFew.net shop and profile page
Q. What is a shopfront?
A. Each designer whose application is approved will receive their own online shopfront, or a unique url at www.WeFew.net/shop/yourshopname, to customise with their products, profile and branding.
Your shop front will include product listing and detail pages, a profile page and a policy page. Visit our designer shops to see examples of what these pages will look like.
You can print your unique url on your business cards, promotional materials and link to it from your own website if it is not sales enabled.
Q. Can I customise my shopfront and profile pages?
A. Yes! You can upload a header image that reflects your brand identity and messaging. You can also add a personal image and information about you, your work and what inspires you. In the future, there will be additional customisation options, so stay tuned.
Once you are a accepted as a member you will have access to an easy to use control panel that will allow you to customise your pages and add, edit or remove products as your inventory changes.
Q. What do I need to prepare to set up my shopfront?
A. You'll need the following:
- Genreal
- Logo (Recommended: 240px wide x 180px high, less than 250k, RGB format only)
- Profile Page
- CV detail, biography or artist's statement (Maximum 1,000 chars)
- Profile Image (Recommended: 480px wide by 296px high, less than 250k, RGB format only) - e.g. a photo of you
- Shopfront
- CV summary or marketing message (Maximum 125 chars)
- Shop Header Image (Recommended: 480px wide by 296px high, less than 250k, RGB format only)
- Policy Page
- Your return/refund policy
- Any other information that is specific to selling your products - for example sizing information
Q. How do I complete the shipping info page when creating a new product?
A. Before you create a new product in your shop decide the regions you are willing to ship the item to. Then determine the charges for shipment to each region. See below for help in determining shipping rates.
Domestic shipping is required and is based on the country listed in your Brand Profile. You can choose to ship to as many or as few countries as you like, however we recommend that you take advantage of our global clientele and offer international shipping.
Q. How do I determine shipping rates?
A. For Singapore based designers.
Before you upload the product to your shop front, determine the charges for shipment to various countries. This will help you complete the table for shipping information.
Step 1:
Decide the countries you are willing to ship the item to. Speedpost by Singpost offers 4 different delivery services to help ship your item worldwide. You can read more here.
- Speedpost Worldwide courier
- Speedpost Worldwide air parcel service
- Speedpost surface
- Speedpost express
If it is not an urgent item, we will recommend using surface mail. It takes a longer time but it reduces the charges to the customers. Please refer here to check out the charges and estimated delivery time for surface mail.
For smaller items less than 2kg, you can either use Singpost postage calculator or access the overseas postage rates.
Step 2:
If the item is bulky, you can dial +65 6222 5777 to send for Singpost courier to pick the item up at your designated location. The additional charges are available here. Please make sure you have packaged the item properly before sending for courier.
Step 3:
When you are ready to ship out the item, you can head out to the nearest post office or dial +65 6222 5777 to send for Singpost courier. The full amount required for shipping is handed to the courier, and excess payment will be refunded the next working day.
For International designers.
You can rely on international courier services such as Fedex and UPS or your local post office.
- FedEx
- UPS
- DHL
- UK – Royal Mail
- US – US Post Office
Q. How do I list an item?
A. Log in and go to My Account > My Shop > Products > Create New. Follow the step-by-step instructions for uploading your item information. It’s a very easy process – simply enter the information in the fields, upload your photos, review and save.
Q. How long will an item stay listed?
A. As long as you like. We will not remove any items, so make sure you keep track of the items you have listed and update them as your inventory changes.
Q. How do I edit a listed item?
A. Once you’ve logged in, go to My Account > Manage products and select the item you want to edit. When you have finished, review and save.
Q. How do I remove a listed item?
A. Once you’ve logged in, go to My Account > My Shop > Products and find the item you want to remove. Click on it and then go to page 5 and select Inactive. The item will be removed from your shopfront but will remain in your product listing. You can then activate the item at a later time if wanted.
Q. How do I add photos to an item listing?
A. Adding an image is part of the ‘create new’ product process. Select the images you want to add and upload them. We’ll take care of resizing the images for the various areas of the site where they will appear.
You can also change the current photos in an item listing by using the edit button in the product listing.
Q. What are the recommended photo sizes and accepted file types?
A. We recommend photos that are 540px wide x 405px high and the file size should not be larger than 250k. JPG (or JPEG), GIF, TIFF and PNG are acceptable file formats. RGB format only, CMYK is not supported.
Q. Any tips for taking photos of my products?
A. Professionally photographed images are best. If it is not possible to obtain the services of a professional, the following recommendations will aid in producing images of good quality.
- Use proper lighting to show depth and detail.
- Shooting in natural sunlight is best, such as near a window but if this is not possible use white paper to diffuse light sources to avoid harsh shadows and reflections.
- Experiment with your camera settings. Turn the flash on or off, adjust the shutter speed or use an appropriate scene selection like a 'close-up' or 'portrait' settings available on many digital cameras.
- Choose an appropriate background such as seamless photography paper or art paper in neutral shades or a colour that complements and distinguishes your work.
- Use props to show scale if they relate to the function of the object - e.g. flowers in a vase. When using props do not make them too prominent or it may appear as though they are available for purchase along with the item you intend to sell.
- Show clothing on a person or form, rather than on furniture or hangers.
- Avoid busy backgrounds and inappropriate props to show scale, such as coins, rulers, etc.
- Choose an appropriate background such as seamless photography paper or art paper in neutral shades or a colour that complements and distinguishes your work.
- Use a tripod or a resting object to stabilise your camera and avoid blurry and out of focus images.
your pictures appropriately.
- Use a tripod or a resting object to stabilise your camera and avoid blurry and out of focus images.
For more tips, look up our resources section and let your photos do the talking.
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Design Lovers
Shopping on WeFew.net
Q. What does availability means on the item description?
A. Some items are made-to-order, so the delivery time is the amount of time that it will take to make (if necessary) and ship the item. It does not include the time in transit as it will vary by delivery location.
Q. How do I buy an item on WeFew.net?
A. To buy an item, simply click on the ‘add to basket’ button located on the item description page. You can add as many items as you like to your cart, and when you are done click on the ‘checkout’ button. You will then be taken to a page to confirm your purchases and to pay for the item.
Q. Why are the prices listed when I use the currency guide different than what I see in my shopping cart?
A. The prices shown when using the currency selector are for use as a guideline only. Some minor differences may be seen due to rounding of currency exchange rates.
Payment will be made in USD (US $) via PayPal.
Q. How do I pay for my order?
A. Payments are made via PayPal. PayPal accepts: Visa, Master Card, American Express and Discover.
Q. Do I need a PayPal account?
A. No, you do not need a PayPal account to purchase items from WeFew.net.
Q. What happens after I buy an item?
A. You will be sent an email confirming your order and payment confirmation. We’ll let the seller know what you’ve purchased and your delivery details, and then they’ll be in touch to confirm delivery.
Q. Who sends my order to me?
A. All of your orders are delivered directly from the designer.
Q. What do I do if I do not receive an item I paid for?
A. If you have not received an item or it is dramatically different than what was described, log in and go to My Account > Orders and select the order you are having problems with. Use the ‘Report a Problem’ button to report the problem to us.
Disputes
Q. As a buyer, how do I report an item that I haven’t received or that I’m having problems with?
A. If you have not received an item or it is dramatically different than what was described, log in and go to My Account > Orders and select the order you are having problems with. Use the ‘Report a Problem’ button to report the problem to us.
In addition, you can leave feedback for the seller and describe the situation so other buyers are aware of your experience. To leave feedback, log into your account and go to my orders, there you can select the item to leave feedback for.
Q. Is there a refund or return policy?
A. Each designer sets their own refund and return policy which can be found via the ‘policy’ link on the product detail page. Please reference this so you understand their policies. If you have received an item that is not in good condition or differs greatly from the item described please let the seller and us know by using the link found in the orders section of your account. We will do everything possible to resolve the issue as quickly as possible.
Q. How do I report items that are inappropriate for WeFew.net, that infringe on copyright, or any other concerns with site content?
A. On each item detail page, there is a ‘report this item’ link. Click on this and follow the instructions to report the item to us. You can also email us on admin@wefew.net. We will investigate all alerts and take the necessary actions to resolve any issues as quickly as possible.
